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Terms & Conditions for Touring

TCs

Terms & Conditions of your stay

CANCELLATION

Once you have made your booking and paid an initial deposit of £50 per week or part week booked, the price of the holiday will not be subject to any change unless extra people or facilities (as agreed in advance of arrival) not advised at time of booking are required.
If you are not happy with any aspect of your booking, cancellations can be made within 7 days of booking for a full refund of your initial payment. If your holiday is due to commence within 7 days of booking then your initial payment is non-refundable at any stage. After this time the initial payment becomes non-refundable for whatever reason, however if you give us reasonable notice of cancellation, we can hold your initial payment for use against a future stay with us within the same season as the original booking.


 

TERMS & CONDITIONS

We only accept up to 3 families or pitches together.
We will normally only accept bookings for one family in each unit.
Sorry but neither commercial vehicles nor generators are permitted. This includes vans etc which are only used privately. If you are unsure please call our reception first.
Standard size pitches will accommodate units up to 6m x 8m – Please check the size of your unit to make sure that it will fit.
Your booking is reserved for the number of people advised – please call to request any changes to your party before arrival. We accept only families and couples who are genuine holiday makers. Non family groups must telephone before booking.
Pitches are available from mid-day, Pitches to be vacated by 11.00am on departure day – if you would like a late stay please check with reception.

• Office hours are from 9.00am until 6.00pm if you think you may be later please call us.

The management reserve the right to refuse admission without justification.


 

ONLINE BOOKINGS

• Your booking is only valid once approved in person by our reception staff. This will be within 24 hours of you making the booking. During this time we reserve the right to cancel the booking and refund any monies paid.


 

GENERAL RULES

• Your families’ safety is our concern – but your responsibility.
• Electric Hook-up is for the sensible use of proprietary caravan electric equipment, please do not use awning heaters. One socket per pitch, no splitters please.
• BBQ’s are permitted in proper containers and off the ground, HOT EMBERS MUST NOT BE PLACED IN THE RUBBISH BINS, no wood or open fires for safety reasons please.
• We welcome responsible dog owners, and remind them that Dogs must be kept on a lead at all times and exercised off the park. DOGS ARE NOT TO BE LEFT UNATTENDED AT ANY TIME. All dog fouling on the park must be cleared up. No liability can be accepted for damage or injury caused by them.
• Children and teenagers must be under the supervision of their parents or guardians at all times – especially when using the play area.
• Ball games that cause annoyance to others are not permitted, kite flying & skateboarding is not allowed on the park.
• For the enjoyment of everyone please act with consideration to others at all times – quiet time between 11pm and 8am.
• All vehicles to be driven at walking pace on the park please, and less than 20mph on the lane, by qualified drivers only.
• Washing lines are not permitted and trees must not be used for line posts, there is a washing machine and drying facilities in our laundry room.

Pebble Bank cannot accept responsibility for loss, damage or accident to any persons or private property, however caused, whilst staying on the park or using the facilities or amenities. In the unlikely event that you should have any cause for criticism or suggestion during your stay, please bring the matter to the attention of a member of staff so that efforts can be made to meet your requirements or solve and problems. It is considered unreasonable to make criticism in writing upon your return home, should the park not have been given the opportunity to attend to any matters arising during your stay. Finally, Pebblebank is a family park and therefore the cooperation of visitors will be expected in that they will not do, or allow to be done, anything which in the opinion of management is detrimental to the quiet enjoyment or comfort of other people staying on the park. Anyone not complying with this will be asked to leave and no refund will be given.
Feedback (both good and bad) would be most welcome.
We hope you have a great holiday with us, if you are not happy about the service you receive from us, please tell reception and we will try to resolve your concerns. Feedback (both good and bad would be most welcome.